Rotating a camera view 90 or 180 degrees in Genetec

Prerequisites

• Privileges: Directory admin or a role that can edit camera hardware and streams.
• Driver support: Confirm your camera/driver exposes orientation in Genetec; otherwise plan to rotate in the camera’s web UI.
• Maintenance window: Expect a brief video interruption when changing orientation or resolution.

Rotate in Config Tool (when the driver exposes orientation)

1. Open the camera in Config Tool

   • Path: Video > Cameras > select the camera entity.

2. Find orientation settings

   • Action: Open the Hardware or Imaging/Video tab (label varies by driver).
   • Action: Locate Orientation/Image rotation.

3. Set rotation

   • Action: Choose 90° (portrait) or 180° (upside-down) as needed.
   • Tip: If only flip options exist, 180° can be achieved by applying both horizontal and vertical flips; otherwise use the web UI.

4. Align the stream to the orientation

   • Action: Open the Streams tab for the active stream.
   • Action: For 90° rotation, set a portrait resolution (e.g., 1080×1920, 720×1280). For 180°, keep the same resolution; the image will be inverted correctly.
   • Note: Many cameras call 90° portrait “Corridor mode” and expose matching resolutions.

5. Apply and refresh

   • Action: Click Apply/Save. Refresh the camera preview or restart video on the entity if needed.

Rotate in the camera’s web UI (when Genetec doesn’t expose rotation)

1. Log into the camera

   • Action: Open the camera’s web interface with admin credentials.

2. Set image orientation

   • Path: Video/Imaging > Orientation/Rotate (or Corridor mode).
   • Action: Choose Rotate 90° (or 270°) for portrait, or Rotate 180° for inversion.

3. Match the stream resolution

   • Action: For 90° rotation, select a portrait stream (e.g., 1080×1920).
   • Action: Identify the specific stream Genetec uses and update that one.

4. Save and reboot (if required)

   • Action: Apply changes; some models need a reboot to finalize orientation.

5. Refresh in Genetec

   • Action: In Config Tool, click Apply on the camera, then verify the stream updates. If not, restart the video or Archiver service during a maintenance window.

Verify in Security Desk

• Live check: Open the camera in a tile and confirm the image is upright and fills the tile without stretching or letterboxing.
• Layouts: Use portrait tiles or adjust tile aspect ratios for 90° video.
• Analytics/masks: Revisit motion zones, privacy masks, and VA settings; orientation changes alter coordinate maps.
• PTZ presets: Test and re-save presets after rotation—angle mapping can shift.

Troubleshooting

• No rotation option: Rotate in the camera’s web UI and set a portrait stream; Genetec will display the rotated feed correctly.
• Squished or pillarboxed video: Update the stream to a matching aspect (9:16 for 90°). Ensure tile layout suits the orientation.
• Client still shows old orientation: Clear the tile, reload the camera, or refresh services. Confirm you changed the stream Genetec is ingesting.
• Export orientation mismatch: Recheck the stream used for recording; archives follow the stream orientation and resolution.